Toimituskäytäntö

Payment in anticipation

We will mail the products when the payment appears on our account. We do not ship products by cash on delivery. Payments will be credited to account FI67 5092 0920 1786 11 Arteeni, BIC OKOYFIHH, according to the order confirmation information.

We will process your order during the store's opening hours once payment has been made. If the payment is a prepayment of a bank transfer, we will hold the reservation for 5 business days after which the order will be canceled if the payment is not made. 

Delivery time

We ship products every weekday. Depending on your bank connection, it will take 1-3 business days to pay your invoice.

Abnormal delivery times will be announced in the "News" section of the Arteni front page. 

Shipping method and shipping costs

Shipping costs include postage and packaging. You can view shipping costs by selecting the Payment and Shipping method for your Shopping Cart. We deliver orders as parcel and max letter, only parcel can be tracked with shipment ID. If the delivery is to be a "breakable" parcel, the cost of the parcel to be handled separately will be added to the shipping cost based on the current postage rates.

 

Problems with transportation and defective products

If the product is lost during shipment, defective or supplied to the customer, the customer must immediately report the defect to sariastrom@gmail.com or by mail:

Arteeni

Sari Åström

Välenojankatu 7A7

 05880 Hyvinkää

Notification of defective delivery or defective product must be made within 14 days of receipt. If the package is damaged in the mail, the product must be immediately complained to the post office.